Frequently Asked Questions

Emergency Contacts

Is CAPS only for students in crisis?

Who is eligible for services and what do they cost?

What types of professionals provide services at CAPS and are they licensed?

Do your mental health professionals represent diverse backgrounds and identities?

How do I make an appointment and what if I need help today?

I am a campus partner who is concerned about a student, what options are available to me and the student today?

I am a NOVA student in the ADVANCE program, what services can I access through CAPS?

How do I cancel or re-schedule an appointment?

What should I do if I am concerned about a student?

For Faculty/Staff and Caregivers

What steps should I take to make sure that I have mental health care while studying at Mason?

What are my rights as a client? 

Is my information confidential?

How can I get a letter or my medical records?

How can I interview a CAPS staff member?

Group Therapy FAQ’s

What if I have a question that is not included here? Please give us a call or come into CAPS and we will happily answer any questions you have.