How do I cancel or re-schedule an appointment?

Emergency Contacts


Online Crisis Chat

Crisis Text Line

  • Text HOME to 741741


  • 703-527-4077

National Suicide Prevention Lifeline

  • 988
  • 800-273-8255

Mason Sexual and Intimate Partner Violence Crisis Line

  • 703-380-1434

The Steve Fund (for students of color)

  • Text STEVE to 741741

Trans Lifeline (for the trans community)

  • 877-565-8860

The Trevor Project's TrevorLifeline (for LGBTQ+ students)

  • 866-488-7386

Veterans Crisis Line (for Veterans)

  • 800-273-8255, Press 1

Mason Police

  • 703-993-2810

As part of the MASON community, we ask that you provide at least 24 hours’ notice if you need to cancel or reschedule an appointment. You can do this by calling the front desk Monday – Friday between 8:30 – 5:00 p.m. at 703-993-2380 as soon as you become aware that you cannot attend your scheduled appointment.

*Please note that in the event that a counselor cannot keep a scheduled appointment with you, we will attempt to contact you by phone or through the email you provided us with to reschedule.