After-Hours Crisis Support

After-hours Crisis Services for Mason Students

Counseling and Psychological Services (CAPS) has partnered with ProtoCall Services to provide after-hours crisis services for Mason students. ProtoCall is a crisis hotline staffed by licensed clinicians to provide crisis intervention and referral services from 5:00pm to 8:30am Monday to Friday and 24 hours on the weekends. Students may call ProtoCall for reasons ranging from anxiety or relationship distress to suicidal ideation or other serious mental health issues.

If you are a student in crisis:

Please call CAPS at 703-993-2380. Between the hours of 8:30am and 5:00pm, you will be connected to the CAPS office. After 5:00pm and on the weekends, you will be directed to “press 1” in order to be connected directly to a ProtoCall crisis counselor.

If you are a faculty or staff member with concerns about a student: 

Please call CAPS at 703-993-2380. Between the hours of 8:30am and 5:00pm, the CAPS office will assist you. After normal business hours and on weekends, you will be directed to “Press 1” in order to connect ProtoCall with the student in need. ProtoCall can also provide guidance to faculty or staff on how to support a student in crisis.

If a student is experiencing a medical emergency or is in a life-threatening situation, please contact 911 directly, and clearly state the student’s location (on campus or off campus) for an immediate response. Mason police may also be called for assistance at 703-993-2810.