Concerned About Your Student
Counseling and Psychological Services (CAPS) partners with the Student Support and Advocacy Center to help address concerns about student behaviors that may raise safety and well-being issues.
When should I be concerned about my student?
Students respond to crises or stress in a variety of ways. While there is no universally definitive measure to identify a student of concern, there are a few common warning signs that may indicate distress or significant emotional concern in your student:
- Marked change in personal hygiene
- Apparent depression or lack of energy
- Marked nervousness, agitation, or irritability
- Withdrawal, indecisiveness and/or confusion
- Inappropriately aggressive or abrasive behavior
- Excessive procrastination and/or poorly prepared work
- Pattern of infrequent class attendance, little or no work completed
- Written/verbal comments suggesting thoughts about harm to self or others
- Bizarre, alarming statements, or evidence that a student is engaging in dangerous behaviors
What can I do?
Talk to your student – Expressing concern is appropriate when:
- You feel comfortable doing so
- Your student is not experiencing a serious mental health crisis requiring immediate professional help to address safety concerns
If you choose to speak with your student, consider the following:
- Identify the right time and place to avoid interruptions.
- Do NOT promise confidentiality/secrets because depending on what your student discloses you may have to alert professionals to make sure your student and others remain safe.
- Focus on the behaviors, not the person, to minimize your student’s sensitivity and defensiveness when hearing feedback about themselves.
- Avoid judgment and keep your opinions private. Remember, your student’s behavior reflects their struggle to cope effectively with stress or difficult emotions.
- Listen by speaking softly, not interrupting, maintaining eye contact, reflecting back what you are hearing, clarifying, and being patient.
- Suggest helpful resources including seeking support from CAPS.
- Reconnect and follow up on your student’s concerns.
Consult – We recognize that helping your student in distress can be stressful and even overwhelming. Sometimes, your student may require professional help to adequately address their problems. For that reason, Mason provides a number of resources to support you and to ensure that your student receives the help they need. Below is the procedure for reaching out to resources for your student.
If you feel there is immediate danger, call Mason Police promptly at either 9-1-1 (when on campus) or (703) 993-2810.
If you do not feel that your student’s concerns rise to the level of an emergency, please contact the Student Support and Advocacy Center at (703) 993-3686 to discuss your concerns. Student Support may have had previous contact with your student and will be able to use your information to develop an informed plan of action.
CAPS is also available to consult whenever there is a difficult situation; please take advantage of this resource by calling (703) 993-2380 during business hours. Staff can address questions or concerns you have about your student’s well-being, including providing information on where to obtain assistance and guidance about how to approach your student to help them get the support they need.
Counselors are not able to initiate contact with students, who are not active clients. Students need to contact CAPS to make an appointment for consultation/counseling services. If you are concerned that your student will be unable to do this, you may walk them into our office to aid them in the first step of making an appointment or call when they are with you so that they can make an appointment at that time. If you have serious concerns about your student and do not feel they can follow through to help themselves, please contact the Student Support and Advocacy Center.
Crisis Text Line
- Text 741-741
- Prevention Lifeline
Veterans Crisis Line
- 800-273-8255, Press 1
Mason Sexual and Intimate Partner Violence Crisis Line
Counseling and Psychological Services
Student Support and Advocacy Center